How do I pay?
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We accept payment by bank transfer as well as by most major credit and debit cards.
What are the catering options on my flight?
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Catering is provided on most flights, the details of which will be provided at the quotation stage.
If you have any special dietary requirements or wish to request specific catering for your flight, please discuss your requirements with your Account Manager who will be happy to assist you further.
Please note that these may be subject to additional costs.
Can I travel if I have reduced mobility?
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Please ensure you discuss your requirements with your Account Manager so that we can ensure the appropriate assistance is in place at your departure and arrival airports.
Can I travel with my pets?
In most cases, pets are permitted to travel with you.
However, it should be noted that some aircraft operators do not permit pets onboard their aircraft and requirements and restrictions on travelling with pets can vary from country to country.
If you wish to travel with your pet, please discuss your requirements with your Account Manager to ensure the most suitable itinerary is provided.
Do I need to travel with my passport?
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Although some itineraries do not require you to travel with your passport, we recommend keeping it with you should it be needed at any point and in case of any unforeseen circumstances.
How long should I allow to check-in for my flight?
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It is recommended that you arrive at least 30 minutes before your planned departure time to allow sufficient time for check-in, security, immigration and customs procedures.
Can I amend my itinerary after confirmation?
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In most cases, you can amend your itinerary until the point of departure, including flight routing and timings.
Please be advised that amendments are subject to continued aircraft availability and schedules, flight permissions, crew duty hours, and other factors. Such amendments may be subject to additional costs.
Should you wish to amend your itinerary, don’t hesitate to contact your Account Manager, who will be happy to assist you.
Can I amend passenger and passport details?
In most cases, the passengers and their passport details can be amended before departure. Such amendments may be subject to additional costs.
In some cases, it may not be possible to do this within a particular time before departure due to local Government and regulatory body restrictions in certain jurisdictions.
Should you wish to amend your itinerary, don’t hesitate to contact your Account Manager, who will be happy to assist you.