Sentient Signature Limited (“we”, “us”) cares about your privacy. This policy explains what personal information we collect, why we collect it, and what you can do about it.
Sentient Signature Limited is a company registered in the Isle of Man (company number 133429C). Our registered office is at Suite 3, 1st Floor, The Jet Centre, Isle of Man Airport, Isle of Man IM9 2RJ
What information we collect:
Depending on how you interact with us, we may collect:
Who you are
your name (including any previous names), passport details, date of birth, and gender
How to reach you
phone number, email, and postal address
Health information
any medical details relevant to your travel
Payment details
bank account or card information used to pay for our services
Technical details
your IP address, browser, and device information when you use our website
Marketing preferences
what you’ve agreed to hear from us about
How you use our site
general usage data from our website and services
Some of this (like medical information) is treated as a special category of personal data under Isle of Man data protection law, and we handle it with extra care.
When do we collect this information?
We will only gather and handle your personal data where we have;
✔️ Your consent (wherever you have opted to provide your information or to receive information and marketing communications from us;
✔️ A legal obligation (the processing is necessary for you to comply with the law) or;
✔️ A legitimate interest (to maintain a relevant and appropriate relationship, to personalise the service you receive, and to tailor marketing communications to you).
We collect personal data whenever you interact with us: through our website, by phone or email, or in person at events.
Who do we share your information with?
Inside our group: We may share your information with other companies in the Sentient group. You can see who they are at www.sentientsignature.com/about-us/.
Outside our group, we may share information with:
✔️ Aircraft operators and suppliers who help deliver your flight;
✔️ Government and regulators, including customs and immigration, where required, or where we need to protect our people, clients, or property;
✔️ Payment and credit reference providers to process payments or assess credit;
✔️ Fraud prevention agencies, including screening services and Digital ID Verification systems (e.g. ID-Pal);
✔️ Agents and representatives who help us promote and deliver our services;
✔️ Lawyers and courts if we ever need to enforce a contract.
Some of these third parties may be based outside the Isle of Man. Where that’s the case, we take appropriate steps to make sure your information stays protected to the standards required by Isle of Man data protection law.
How long do we retain your personal information?
We hold on to your information for as long as we need it, usually while we’re providing services to you, and afterwards in case any questions or issues come up.
After five years from your last interaction with us, we’ll either securely delete your personal information or anonymise it. Anonymised data (which can’t identify you) may be kept longer for analysis.
What are your rights relating to the personal information we hold about you?
Under Isle of Man data protection law, you can:
✔️ Ask us to stop sending you marketing
✔️ Ask us to stop using your information where we’re relying on “legitimate interest” (unless we need it for legal reasons)
✔️ Ask for a copy of the information we hold about you
✔️ Ask us to correct anything that’s wrong, or delete information that’s no longer needed
✔️ Ask us to limit how we use your data, or anonymise it
✔️ Ask for your data in a portable format so you can take it elsewhere
✔️ Complain to the Isle of Man Information Commissioner if you’re unhappy with how we’ve handled your data (www.inforights.im)
In some cases, we may need to keep certain information, for example, to meet legal obligations or fulfill a contract with you.
How can you exercise your rights?
Should you wish to make a request regarding your rights towards the way we handle your personal information, you can contact us by sending an email to fly@sentientinternational.com or by writing to:
FAO: Data Controller Sentient Signature Limited Suite 3, 1st Floor The Jet Centre Isle of Man Airport Isle of Man IM9 2RJ
In the interest of protecting the personal information of others, we will be required to confirm your personal identity before proceeding with any such requests.
When making a request to access or receive a copy of the personal information we hold on you, we recommend that you include the following information:
✔️ Your full name;
✔️Your postal address;
✔️ Details of the nature of your request and the date on which the request was made;
✔️ Proof of your identity (i.e. a copy of your passport); and
✔️ Your signature.
If you are making a request on behalf of another individual, we will require signed authority from each individual involved in the request.
Changes to this Privacy Policy
This Privacy Policy came into effect on 01 May 2026 and replaces any previous version of our Privacy Policy.
Sentient Signature Limited respects your privacy, and as a company, we are committed to safeguarding your personal data. With this in mind, we are constantly reviewing our policies and procedures surrounding the handling of your personal information.
When we make any changes to this Privacy Policy, we will notify you by publishing the updated version on our website www.sentientsignature.com. We recommend that you regularly check our website to ensure that you are up-to-date with any updates we make.
