Sentient Signature Limited (“We”) is a company incorporated under the laws of the Isle of Man Companies Acts 1931-2004, with registration number 132429C and whose registered office is situated at Suite 3, 1st Floor, The Jet Centre, Isle of Man Airport, Isle of Man, IM9 2RJ.

We respect your privacy and as a company are committed to safeguarding your personal data.

It is recommended that you read this Privacy Policy thoroughly as it explains how we collect and handle your personal information when you have any form of interaction with us.


Information we collect

The types of personal data we may collect include:

Identity Data such as your full name (including first, second, middle, maiden and previous names), passport data, date of birth, gender;
Contact Details including telephone number(s), email address(es) and postal address(es);
Medical Data including any medical conditions that may be relevant to your travel itinerary;
Financial Data such as bank accounts or cards that may be used for the payment of services;
Technical Data including browser and device information, your IP address and other details of the technology used to access our services;
Marketing Data such as your marketing preferences and consents;
Usage Data including data about how you use our website and services.

From time to time, we may be required to collect and handle special categories of personal data, such as medical data.


When do we collect this information?

We will only gather and handle your personal data where we have;

  • Your consent (wherever you have opted to provide your information or to receive information and marketing communications from us);
  • A legal obligation (the processing is necessary for you to comply with the law) or;
  • A legitimate interest (to maintain a relevant and appropriate relationship, to personalise the service you receive, and to tailor marketing communications to you).

We collect personal data whenever you interact with us. This may be via our website, through your correspondence with us (such as by phone or email), and during face-to-face interactions with us, i.e. at events.


Who do we share your information with?

We may share your personal information with any of the companies within the Sentient group of companies. Further details on the companies within the Sentient group can be found on our website (www.sentientsignature.com).

In addition to this, we may also share your personal information with third parties outside of the Sentient group. These external third parties include:

  • Aircraft operators and other suppliers who we engage with to provide the aircraft and any associated services to complete all or part of your flight itinerary;
  • Government and regulatory bodies of any country associated with any part of your flight itinerary (including customs and immigration) and those to protect our rights, property and the safety of our clients, staff and assets;
  • Credit card, charge card and credit reference agencies used to facilitate payment transactions through the engagement of our services and for determining the terms of any potential credit agreements or arrangements;
  • Anti-fraud and fraud prevention agencies;
  • Service representatives and agents who act on our behalf, where promoting and engaging in the services we supply;
  • Law firms and law courts to enforce any part of your contractual agreement with us.

How long do we retain your personal information for?

We will retain your personal information for as long as we are required to, depending on the purpose for which it is being processed. Personal information may be held after we have fulfilled our contractual obligations for the purpose of dealing with any queries or complaints you may have relating to the services we have provided.

Your personal information will be securely deleted or anonymised after a period of five years following your last interaction with Sentient Signature Limited. Anonymised data may be held for an indefinite period of time for the purpose of further processing where necessary.


What are your rights relating to the personal information we hold about you?

Under the EU General Data Protection Regulation (GDPR), you, the consumer, reserve the right to:

  • request that we stop sending you marketing communications;
  • request that, where we have a legitimate interest, we stop using your personal information unless it is required in the dealing of legal matters;
  • request access to the personal information that we hold on you, except where information relates to others who have not expressly consented to the disclosure of their personal information, or where information is legally privileged;
  • request that the data we hold on you be deleted or corrected for accuracy under the ‘right of rectification’;
  • object to and restrict data processing, or request that data which identifies you personally is anonymised; and,
  • have your personal data provided in a standard form that may be transferred elsewhere.

In some instances, we may be required to retain your information for compliance purposes as part of a legal obligation or where you have an upcoming contractual agreement with us.


How can you exercise your rights?

Should you wish to make a request regarding your rights towards the way we handle your personal information, you can contact us by sending an email to privacy@sentientinternational.com or by writing to:

FAO: Data Controller
Sentient Signature Limited
Suite 3, 1st Floor
The Jet Centre
Isle of Man Airport
Isle of Man
IM9 2RJ

In the interest of protecting the personal information of others, we will be required to confirm your personal identity before proceeding with any such requests.

When making a request to access or receive a copy of the personal information we hold on you, we recommend that you include the following information:

  • Your full name;
  • Your postal address;
  • Details of the nature of your request and the date on which the request was made;
  • Proof of your identity (i.e. a copy of your passport); and
  • Your signature.

If you are making a request on behalf of another individual, we will require signed authority from each individual involved in the request.


Changes to this Privacy Policy

This Privacy Policy came into effect on 06 May 2020 and replaces any previous version of our Privacy Policy.

Sentient Signature Limited respects your privacy and as a company we are committed to safeguarding your personal data. With this in mind, we are constantly reviewing our policies and procedures surrounding the handling of your personal information.

When we make any changes to this Privacy Policy, we will notify you by publishing the updated version on our website www.sentientsignature.com. We recommend that you regularly check our website to ensure that you are up-to-date with any updates we make.

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